Terms and Conditions

Last updated: 29/10/2025

Welcome to Lawfix Automotive (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website and services. Please read them carefully before making a booking or using our site.

By using our website, contacting us, or booking our services, you agree to these Terms.

1. About Us

Lawfix Automotive
25A St Fagans Street, Cardiff, CF11 7LG
Email: Lawfixautos@gmail.com
Phone: 07702020008

We provide vehicle repair, maintenance, and diagnostic services in the United Kingdom.

2. Bookings and Estimates

• Estimates are provided based on the information available at the time and may change if additional issues are found once work begins.

• All bookings are subject to availability.

• We reserve the right to refuse or cancel a booking if incorrect details are provided or if the requested work is outside our service scope.

• If you need to cancel or reschedule, please contact us at least 24 hours before your appointment.

3. Pricing and Payment

• All prices are in Pounds Sterling (GBP) and include VAT where applicable.

• Payment is due upon completion of work unless otherwise agreed in writing.

• We accept payment by cash, debit/credit card, or other approved methods.

• Parts remain our property until full payment is received.

If payment is not made on time, we reserve the right to retain the vehicle or charge late payment fees where appropriate.

4. Parts and Warranty

• We use quality parts that meet or exceed manufacturer standards.

• Warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, neglect, or continued use after a fault is detected

  • Work carried out or parts fitted by another garage

Please retain your invoice as proof of purchase for any warranty claim.

5. Customer Responsibilities

• You must provide accurate information about your vehicle and its condition.

• You are responsible for removing personal items from the vehicle before work begins.

• We are not liable for loss or damage to personal belongings left in the vehicle.

6. Liability

We take care to ensure all work is completed to a high standard. However:

• We are not responsible for indirect or consequential loss (e.g., loss of income, inconvenience, or business interruption).

• Our total liability for any claim shall not exceed the total amount paid for the service in question.

• Nothing in these Terms limits our liability for death or personal injury caused by negligence.

7. Website Use

• The content on our website is for general information only.

• We make every effort to keep information accurate, but we do not guarantee that all content is error-free.

• You must not misuse the website, introduce viruses, or attempt to gain unauthorised access to our systems.

8. Cancellation by Us

We may cancel a booking or refuse service if:

• The vehicle is unsafe to work on

• Payment is not made as agreed

• There is abusive or unreasonable behaviour toward staff

• External factors (e.g., supply issues, illness, or weather) prevent us from completing the job safely

If we cancel a booking, you’ll be notified as soon as possible and offered a rescheduled appointment or a refund if applicable.

9. Complaints

We aim to provide great service every time.
If you’re unhappy with any aspect of our work, please contact us directly at lawfixautos@gmai.com
We’ll investigate and try to resolve your complaint promptly and fairly.

10. Data Protection

Your personal information is handled in accordance with our Privacy Policy, available on our website.

11. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.

12. Changes to These Terms

We may update these Terms occasionally. The latest version will always be available on our website and will apply immediately to all new bookings and enquiries.